Refund policy

Sojourn & Cradle is operated by Platinum Bluejay Logistics LLC (“we”). Our guides and printables are digital products. You get access to the files right after purchase, so we can’t take them back once they have been downloaded.

Our policy

• Generally, no refunds once a file has been downloaded. Please read the product description, including “what it is not,” before you buy, and ask us if you are unsure whether a guide fits your situation.
• Broken or wrong file: if a file won’t open, is damaged, or isn’t the product you paid for, email us and we will send a working or correct file. If we can’t fix the problem, we will refund your purchase.
• Charged twice by mistake: tell us and we will refund the duplicate charge.
• Never received your download link: check your spam folder first, then email us with the address you used at checkout and we will resend it.

How to reach us

Email [email protected] with your order email and the product name. Please write within 30 days of your purchase.

Sojourn & Cradle is operated by Platinum Bluejay Logistics LLC. Mailing address:

Platinum Bluejay Logistics LLC
1169 N Burleson Blvd
Burleson, TX 76028
United States

How refunds are paid

Approved refunds go back to your original payment method through Payhip and its payment processors (Stripe or PayPal). How long it takes to appear depends on your bank or card provider.

Your rights

Nothing in this policy limits any rights you have under the consumer laws that apply to you.